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365 Day Returns

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund.  So if for whatever reason you're not happy with your purchase, just send the item back to us on the address below and we will process a refund.Merchandise must be unused, and in the original packaging.

Voiee.com Returns

Address: 49 Joslin Rd,Purfleet United Kingdom 
Zip code: RM19 1RX 
City: Purfleet 
Country: United Kingdom 

 

We'll also accept the return of incorrect or defective merchandise that meets the guidelines below. Read Return instructions below.

 

If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges.

 

How to make a return:

 

Voiee Returns Instructions

Need to Return Your Purchase? It's easy!

Full Refund

Following orders qualify for full refund

We shipped you the Wrong Item OR It was damaged in Transit OR it has Manufacturing Defect

AND Unused, Unopened items returned within 365 days of delivery

Partial Refund or a Store Credit

Following orders qualify for partial refund

Unused, Opened Package of Vacuum Cleaner Filter & Parts

Any machine that has obvious signs of use but returned within 14 days of delivery. A 25% restocking fee on vacuum machines will apply

Any opened vacuum cleaner or Air purifier.

Why Restocking Fees are Necessary?

We do not charge restocking fee when you return vacuum filters & parts. BUT we do charge a 15% restocking fee on vacuum cleaner machines, air purifiers and other equipment. You still need to return the machine within 30 days of order. 

We charge restocking on such items because:

-The machine has to be inspected

-reserviced (if used)

-repacked

-discarded if damaged or due to health issues

-resold as refurbished or used machine at a lower price than the new items

Note: All machines should be returned in like new condition, with the original packaging, manuals, attachments, accessories and in the original box.

 

Exchanges

If you have ordered a wrong item and want to return, please email "sales{at} Voiee{dot} com" with the order details and what you actually need. A model number of the machine or the original part number or the part picture may be sent for quick response. We will get back to you with correct recommendation. You will still need to return it back to us before we send a replacement. Please note that we do not accept returns for used filters, brushrolls or bags due to hygiene issues.

How to Return

 

I got my Return Authorization. What Next?

 

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

Send the item in its original packaging.

Pack the item carefully so that it will not be damaged during the shipping process.

Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.

Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.

Ship your package to 49 Joslin RD,Purfleet RM19 1RX United Kingdom

Email "sales@voiee.com" the tracking number of your return, your order number and the reason.

Exchanges may take 3-8 days after the receipt of return package. You can expect a store credit/refund within 30 days of our receiving your returned product. Qualifying Store Credits or Refunds will be credited to the same form of payment used in your original purchase.

 

 

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